Frequently Asked Questions

What is your return policy?

Please refer to this page on our website for additional information regarding our return policies.

How do I track my order?

As soon as you place an order with us, you will receive a confirmation email receipt. Once our team fulfills your order,
you will receive another confirmation email with your tracking information.

When will my order ship?

All orders placed before 3 PM ET ship out on the same business day. Orders are not processed on Saturday, Sunday, or any
major holidays.

How long will it take for my order to arrive?

If you selected free shipping, your order would ship via USPS First Class which takes roughly 4-7 business days in transit.
If you selected priority shipping, your order would ship via USPS Priority which takes roughly 2-4 business days in transit.
*Some prescription items must be cold shipped and overnighted via FedEx Priority Overnight.

My shipment was marked delivered but isn’t in my mailbox.

Sometimes shipping carriers mark orders as delivered when they begin their delivery route as it speeds up their process.
Any packages that weren’t delivered that day are tried again the next business day. We suggest waiting 48 hours
after your delivery notification. If your order still hasn’t arrived, please reach out to us, and we would be glad to assist
you: orders@dryeyerescue.com

My order arrived missing some items.

We apologize for the inconvenience caused and would be glad to accommodate this for you. Please reach out to us with
your name and order number, and we will coordinate the replacement of the missing items from your order:
orders@dryeyerescue.com

I received the wrong item in my order.

We apologize for the inconvenience caused and would be glad to accommodate this for you. Please reach out to us with
your name and order number, and we will coordinate the replacement of the incorrect items received in your order:
orders@dryeyerescue.com

I need to modify/cancel my order.

Before placing your order, you can view the products you selected in your shopping cart. Once your order is placed, it
cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being
placed. Reach out to our team at orders@dryeyerescue.com within one hour of placing your order if you wish to cancel.