Frequently Asked Questions
Please refer to this page on our website for additional information regarding our return policies.
As soon as you place an order with us, you will receive a confirmation email receipt. Once our team fulfills your order,
you will receive another confirmation email with your tracking information.
All orders placed before 3 PM ET ship out on the same business day. Orders are not processed on Saturday, Sunday, or any
major holidays.
If you selected free shipping, your order would ship via USPS First Class which takes roughly 4-7 business days in transit.
If you selected priority shipping, your order would ship via USPS Priority which takes roughly 2-4 business days in transit.
*Some prescription items must be cold shipped and overnighted via FedEx Priority Overnight.
Sometimes shipping carriers mark orders as delivered when they begin their delivery route as it speeds up their process.
Any packages that weren’t delivered that day are tried again the next business day. We suggest waiting 48 hours
after your delivery notification. If your order still hasn’t arrived, please reach out to us, and we would be glad to assist
you: orders@dryeyerescue.com
We apologize for the inconvenience caused and would be glad to accommodate this for you. Please reach out to us with
your name and order number, and we will coordinate the replacement of the missing items from your order:
orders@dryeyerescue.com
We apologize for the inconvenience caused and would be glad to accommodate this for you. Please reach out to us with
your name and order number, and we will coordinate the replacement of the incorrect items received in your order:
orders@dryeyerescue.com
Before placing your order, you can view the products you selected in your shopping cart. Once your order is placed, it
cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being
placed. Reach out to our team at orders@dryeyerescue.com within one hour of placing your order if you wish to cancel.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.