Refund policy
We have a 30-day return policy, which means you have 30 days after placing your order to request a return on any unopened products.
Click here to initiate a return
To be eligible for a return, your items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging. You'll also need the receipt or proof of purchase.
Please note, all applicable returns will be issued as DryEye Rescue store credit. We are unable to offer refunds to the original payment method.
**We cannot accept returns for Regener Eyes Pro and other Prescription Items.
** Please note that we can only accept returns for products purchased directly from us. Returns from other retailers are not accepted.
** Returns are processed on a case by case basis. Please reach out to our customer service team for help in determining if you are eligible for a return.
How can I start a return?
To initiate a return, please contact us at support@dryeyerescue.com. Once your return is accepted, we will be happy to provide you with detailed instructions on how and where to send your package. Kindly note that items sent back without first requesting a return cannot be accepted.
Damages and Other Issues
Please inspect your order upon receipt and contact us immediately if you receive a defective or damaged item, or if you mistakenly receive the wrong product. We are here to help and will gladly address any issues within 30 days of your order's arrival.
Reimbursements
We will notify you once we've received your return. You will automatically receive your refund on a DryEye Rescue Store Credit. This will be emailed to you within 24 hours of your approved return. DryEye Rescue Store Credit does not expire.
Do you provide return shipping labels?
We do not provide return shipping labels for returns. We are not responsible for return shipping; return postage will be your responsibility. You can choose whichever shipping option you prefer to send those products back to us.
How do I use my Store Credit?
-
Add products to your cart
-
Log into your account via the “My Account” button on the top right of the page
-
Click “Checkout Using Store Credit” to be brought directly to the checkout page
